FAQ's

Are Monthly Specials available?

Melbourne CBD to Airport, look at the home page for great specials.

 
Fixed Price Transfers?

Straight from one point to another

 
What is an hourly hire?

Commences at pre-booked time until the time that the vehicle is dismissed.

 
Is their pre-arranged pricing available?

Yes.... For daily or weekly hire of corporate cars, people movers and coaches.

Do you have extra services?

Yes.... Free luggage collection and drop-off within the CBD.

 

Provision of baby capsule, baby seat or booster ($11.00extra).

 
Is their a waiting time fee?

Waiting time will be added to the transfer rate if the vehicle is kept waiting more than fifteen (15) minutes. Except in the case of international or domestic arrivals.

 
Are their any Surcharges applied?

A 20% surcharge applies for bookings between 11pm and 6am

No Credit card surcharge if paid at the time of booking. Eftpos and Credit Card transactions if processed in the car inccur 10% service and GST fee by Cabcorp mobile machines.

 
Are there extra charges for your VHA cars?

Every price quoted is the final price no hidden charges if a creadit/debit card is provided at the time of the booking. Cash payments can be accepted at pick up or destination within the car. Card Payments within the car attract 10% GST and service charge payable to CabCharge not us. Our quotes will always include all parking fees, citylink toll fees, any other miscellaneous expences and 15 minutes of complimentry waiting time for Point to point bookings, domestic flights pickup. Any quote for pickup from international terminal includes 1 hour waiting time.

 

Any Extra waiting time will be charged on pro rata basis at $77 per hour.

Do I have to pre-book a VHA car?

By law all trips made by a Victorian Hire Car must be pre-booked. We are not allowed the pickup any hails off the street.

My travel needs sometimes change at the last minute, can I book or change a booking on the same day?

You can change an existing booking at any time within reason. Please provide ample time to cancel or change any booking. For cancellation of bookings please provide at least 24 hours notice before pick up time for a full refund.

Are the VHA cars licenced by the appropriate government authorities?

In Victoria all hire cars come under the authority of the Department of Transport (DOT) Victorian Taxi Directorate (VTD) department. For furthur information visit http://www.transport.vic.gov.au/taxis

Do you accept all credit/debit cards? If so are there any charges for accepting payments by credit/debit cards?

Yes.. we accepts all credit/debit cards including CABCHARGE. Credit/Debit cards provided at the time of booking do not attract any surcharge. By using any credit/debit cards in any taxi/hire car in Victoria there is a 10%+GST service fee which will be added to the quoted booking.